Thanks to Roelien, we have successfully sold our property. We had the property listed with another agent for a long time and after a long time with no contact or sale we decided to change to a different Real Estate Agency as we wanted a quick sale and that is what we got. We had communication throughout our association, with Roelien successfully finding a buyer. Roelien did some negotiation on price for us and everything went through without a hitch and I am sure everyone is a happy customer. Thanks for all your help Roelien.
Things I liked about dealing with Roelien. 1. -- a highly educated woman with excellent social skills 2.-- able to identify properties which were within my price range 3.-- advised and represented me ably during the negotiation process 4. -- answered my emails succinctly and clearly 5.-- understood my solicitors concerns when they arose 6.-- gained feedback from vendors on my questions pertaining to matters such as septic systems, size of tanks, cavity size for fridge etc 7.-- accompanied me during the building/inspection process, allowing me freedom to discuss issues arising in a supportive manner 8.-- shared in my enthusiasm in finding a new home 9.-- worked with me and my solicitor in developing a contract suitable to my circumstances. 10.-- all paper work matters were dealt with promptly and to my satisfaction. 11.-- Roelien lives on the mountain and her love of the area is infectious and was important to me. Overall, I felt it good luck to have dealt with an agent of such a high caliber as Roelien. I felt in safe hands which is important when embarking on buying and moving. I had been dealing with Roelien for over a year before deciding to make the move to Springbrook and consistency and fun approach was great. Roelien clinched the deal with the vendors for which I am most grateful. Discretion and decency was displayed at every turn. Now I am enjoying spring in this beautiful part of the world.
I do want to continue showering Helen & you with thanks & praise for the passionate & sincere way you helped me. I know this is nothing outside what you normally do for people in general but its really nice when you're on the receiving end of being catered for as you two did for me.
We had our property with another agent for eight months, we never heard from them unless we phoned them and they always said " O we were just about to phone you......"
We changed to Crasto in January, our agent Roelien was very proactive straight away, always emailing or calling about viewings and giving us feed back. Our property sold within two months, but she still kept up her interest in it, and when the sale fell through she already had other buyers lined up. We would 100% recommend Crasto and would definitely use them again in the future.
It has been my pleasure to have dealt with Crasto Properties for almost six years. I bought my Robina home through this company with the intention of occupying it but, unfortunately, circumstances changed and this was not possible. However, Crasto found me an excellent tenant then another when she moved abroad.
I am particularly impressed by Crasto's property management staff, the thoroughness of their inspections and fairness to both me, the owner, and the tenants. Communications from the property manager are frequent and detailed by letter, email or telephone which is most reassuring. And on the occasions where home repair or item replacement has had to have been achieved for the tenant, Crasto has sought not the first, but the most competitive quality trades-person while offering me choice of equipment or service to satisfy both me and the tenant.
I am very happy with Crasto's speedy efficiency and friendly professionalism.
I have employed Crasto Properties of Robina as my residential property manager for the past 2 plus years. I first came to deal with Crasto’s when I purchased my current primary place of residence in 2012 and they were the selling agent. I was dealt with by one of the business principals and was more than impressed with the professionalism and attention to detail I experienced.
I subsequently placed a residential investment property in their hands to let and manage and haven’t been disappointed there either. I will also shortly be putting a commercial rental in their hands as well because of, again, the professionalism and attention to detail I have experienced from their property management team. I would not consider moving away from them and highly recommend them to anyone wanted any real estate handling,
be that as a purchaser, seller or landlord.
I have found the service to be excellent and I now have 2 rental properties with Crasto. Everything is dealt with promptly and with professionalism, whilst looking after the landlord's and tenants needs.
It's been great working with CRASTO Properties everyone has been first class, definitely the best real estate I've ever dealt with.
Our overall experience with the team at Crasto Property Management has been extremely positive. The team is efficient, attentive and professional. Landlord and tenant friendly. We would highly recommend their team to manage properties for a trouble free experience.
Helen is efficient, professional, credible and a pleasure to do business
with. She is courteous and was prompt with any enquiry or question we asked and kept us up to date regularly with all feedback.
Her experience and honest advice during this time achieved an excellent
result.
We would highly recommend her services to anyone wanting to buy or
for that matter sell
It's all due to her professional services and thorough follow up.
May we take the opportunity to thank you for the friendly and professional
manner in which you helped us purchase our new home.